Terms and Conditions

Terms & Condition

GENERAL
www.rivierapattaya.com guarantees that you will have the quality of services from our resorts as stated in this service.

ONLINE RESERVATION:
Online Hotels Reservation is a service that provides an available accommodation with availability to reserve it online. This service is legal including reservation and net rates from our resort.
For Online Hotels Reservation, American Breakfast (ABF) or Continental Breakfast (CBF) and transfers are not included .
All rates are per room per night, based on 1 or 2 people occupying the room. All rates quoted in Thai Baht and are inclusive of VAT 7% (Tax.)
All rooms and accommodation are subject to availability. All rates are subject to change without prior notice.
After You fill out the online reservation form you will get soon as possible a E-Mail if Your requested is available. After a available confirmation we require a payment deposit or a full payment for bookings.

RATES AND VALIDITY
All rates are quoted in Thai Baht (for current rates of exchange please visit Bank of Thailand ) All rates are NETT (includes tax & service charge). All transaction will be paid in Thai Baht and the exchange rate is based on the day of transaction. To avoid misunderstanding of the rates. Please read carefully the conditions of the rates before making reservation.

RESERVATION PROCEDURE
No reservation will be processed if we don't receive full credit card details, or recive a valid bank transfer to our Account. Your reservation will be confirmed as soon as possible. If the room at your selected is not available at the time, our staff will notify you. An alternative date will be suggested to you or alternatively your request will be put on waiting list.

Minimum length of stay is based on 1 (one) night.

Short notice of reservation will be handled according to room availability of the resort. However, we shall normally require 14 (fourteen) days in advance.
Please Note that we do not hold any reservation for You until we have a full or deposit payment.

PAYMENT
After You send the reservation form we will inform You - soon as possible - if Your requested date is available.

Payments can be made by credit card, bank transfer or money order.
If you wish to pay by bank cheque or money order, please make it in
Thai Baht payable to
:
Mrs. Mallika Pamornmontri, Bank of Ayudha account no. 189-1-33199-7

following address:

Riviera Resort Pattaya
157/1 Soi Naklua 16/1, Pattaya Naklua Road, Pattaya, Thailand
Tel : 038-225-230-2, 01-838-4664
e-mail : info@rivierapattaya.com

Credit Card:
Payment can be made by major credit cards that are accepted by our payment services provider. Payments are therefore subject to the approval of such financial institution / payment services provider and we shall not be liable in any way if such financial institution / payment services provider refuses to accept or honor the credit card for any reason. Furthermore, we makes no responsibility to any surcharges made by your credit card issuer and / or their partner banks. Please check with your credit card issuer if you have any questions regarding this.

Your credit card should be charged at least 10 Days prior arrival at Low Season or 17 Days at a Peak/High Season.

Note:
We are not able to process your reservation payment if there is no reservation procedure, though your reservation is confirmed.

HOTEL VOUCHER
After the payment is received in full, a Voucher will be sent to you via e-mail (or by fax on request). This Voucher has to be presented in the resort during check-in procedure - please do not lose it.


CHECK IN
Upon your check-in date, you shall present yourself personally, your voucher, your generated invoice, credit card and other necessary identification documents for the purposes of confirming your identity and reservation to the relevant personnel at the resort. We will require you to sign the generated invoice. We WILL NOT accept you to check-in if the name on identification document and credit card DO NOT match with the name on your generated invoice.


CHANGE OF BOOKING
A one night cancellation fee will be charged for any change of booking after a confirmation has been issued. Changes of bookings should be made within 14 days before arrival in Low Season or 30 days before arrival in High/Peak Season.
Acceptance of any change is subject to availability of the accommodation booked.


CANCELLATION
Cancelation charges fees depending on circumtances and certain no show or later notification.